Forum GLPI-Project

FRAD

Member

Registered: 2008-01-24

Posts: 59

User not listed!?!?

Hi,

i have a fresh installation of glpi. At the first time i want to creat a test ticket. I don´t see any technicans (glpi, normal, tech)..! That´s my problem!..

On my localhost (XAMPP) i don´t have these problems (same installtion!..).

Any idea?

Bye

wawa

GLPI-DEV

From: Montpellier / France

Registered: 2006-07-03

Posts: 6,019

Website

Re: User not listed!?!?

hello
do you have entities ?
version of glpi, version of the os, etc..

FRAD

Member

Registered: 2008-01-24

Posts: 59

Re: User not listed!?!?

I use the default settings/entities. I use a fresh system!..

Suse Linux 10.2
GLPI 0.71.1

FRAD

Member

Registered: 2008-01-24

Posts: 59

Re: User not listed!?!?

any idea?

MHI

Member

From: Germany

Registered: 2007-06-28

Posts: 367

Re: User not listed!?!?

Are your default users 'normal', 'tech' and 'glpi' at least assigned to an entity ?
I could see the same problem on my system, where these users had no entity assigned, after I did that under the user administration, they were available when creating a test ticket.

But I also have some users that do not appear there and others that do. They are in different entities though, but with literally the same rights (same profiles assigned)
As I do not use the ticketing functionality, I haven't looked into it very deeply.

---

RedHat Enterprise Linux 5 ES 32Bit x86
PHP 5.1.6 -- Apache 2.2.3
MySQL 5.0.45  --  GLPI 0.72.4 -- OCS 1.32 -- Home brewed MS CM import script

FRAD

Member

Registered: 2008-01-24

Posts: 59

Re: User not listed!?!?

Hi,

i see this error in the debug log!..

    Out of memory; restart server and try again (needed 32776 bytes)

What does it mean???

SELECT DISTINCT glpi_users.*
FROM glpi_users
LEFT JOIN glpi_users_profiles ON (glpi_users.ID = glpi_users_profiles.FK_users)
WHERE glpi_users.ID > '1' AND ( glpi_users_profiles.FK_entities = '0' ) AND glpi_users.deleted='0' AND glpi_users.active='1' AND glpi_users.ID NOT IN (2)
ORDER BY glpi_users.realname,glpi_users.firstname, glpi_users.name

Last edited by FRAD (2008-09-19 12:28:26)

wawa

GLPI-DEV

From: Montpellier / France

Registered: 2006-07-03

Posts: 6,019

Website

Re: User not listed!?!?

it means than you need to allow more memory to php in your php.ini file !

FRAD

Member

Registered: 2008-01-24

Posts: 59

Re: User not listed!?!?

hi,

which settings do you mean, i have changed all memory settings with a enough value!!

FRAD

Member

Registered: 2008-01-24

Posts: 59

Re: User not listed!?!?

when i delete this from the query i get no error when i start glpi!..

ORDER BY ....

glpi_users.firstname, glpi_users.name

any idea?