Forum GLPI-Project

chris g

Member

From: Kent, UK

Registered: 2008-02-21

Posts: 85

Editing central.php

Sorry if this is already done, but I couldn't find it...

One of the main things that I use GLPI for is keeping track of helpdesk tickets - has anyone already done any of the following?

1) Edited the central.php page to have a link that enables you to start a new helpdesk ticket without going through the menus?  I realise that not everyone would like this, so perhaps a customizable button under the 'home' button in the top left that could be set to do your most comon task on a per-user basis?

2) Extended the search box in the top right to include searching for ticket numbers?  This would be so that if someone phones up about a ticket ID number you don't have to go through Assistance -> Tracking -> type in the ticket number -> Change Drop-down to 'ID' -> click search

Oh, I am currently using version 0.70.2 but plan to upgrade to 0.71.2 when that is available in a few weeks time.

Thanks for your help
Chris.

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GLPI 0.78.1 ... but planning to upgrade soon!