Forum GLPI-Project

diabolka

Member

Registered: 2008-07-08

Posts: 13

Open New Ticket without Logging In

Is it possible to open a ticket from the front end without logging in?  i.e. Go to a new ticket page, have people open up a ticket and submit it without setting up specific logins and passwords?  I know the original IRM does it so I was hoping this modified version would to.  What they allow is:

This is where you can request help with a problem.
Enter the IRM Computer ID:
IRM ID:    
Or, select the name of the device:
Select device type and device:   
Or, select the name of the software:
Select software:

My stats:
GLPI version 0.68.3 (cannot connect to db using 0.70.2 or 0.71 versions so had to use this one)
Apache 2.0
php5
5.0.51a-3ubuntu5.1
MySQL5

Last edited by diabolka (2008-07-08 18:50:16)

wawa

GLPI-DEV

From: Montpellier / France

Registered: 2006-07-03

Posts: 6,019

Website

Re: Open New Ticket without Logging In

hello
there an anonyous helpdesk page avaialable at : http://<ip>:<port>/front/helpdesk.html
this page doesn't allow to select hardware or software, it's really basical

diabolka

Member

Registered: 2008-07-08

Posts: 13

Re: Open New Ticket without Logging In

Thank you for your response.  Is there a translation of this page or can someone translate that page for me and I can modify it myself? 

Secondly, can the author be someone other that the super admin?  Can it be set so it will be a Public Ticket or something similar?

I can speak English, Polish and a smattering of Spanish but French is definitely outside of my repertoire.  Thanks!

My attempt:
Submit Trouble Ticket
Please select ticket priority level:
Description of problem

Very High
High
Normal
Low
Very Low

Last edited by diabolka (2008-07-08 19:29:21)

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: Open New Ticket without Logging In

"I know the original IRM does it so I was hoping this modified version would to"

GLPI is not a modified version of IRM.

IRMA is a completely rewriten of the fonctionnality of IRM

GLPI was inspired of irma about basic fonctionnality.

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JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
Apportez votre pierre au  projet GLPI   : Soutenir

diabolka

Member

Registered: 2008-07-08

Posts: 13

Re: Open New Ticket without Logging In

My apologies for the misunderstanding.  I was directed to your site from a open source trouble ticket listing and their description was a next generation IRM modification.

Last edited by diabolka (2008-07-09 16:54:41)

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: Open New Ticket without Logging In

where please ?

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JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
Apportez votre pierre au  projet GLPI   : Soutenir

diabolka

Member

Registered: 2008-07-08

Posts: 13

Re: Open New Ticket without Logging In

http://www.opensourcehelpdesklist.com/

You are not listed until GLPI but under I as:

Information Resource Manager - GLPI Edition
This is the same system as above (IRM), but with some additional enhancements.
Comments (0)

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: Open New Ticket without Logging In

Thanks

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JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
Apportez votre pierre au  projet GLPI   : Soutenir