Forum GLPI-Project

RandyF

Member

Registered: 2008-06-25

Posts: 1

Selecting Software in Helpdesk ticket

Hello all. 

I am trying to configure GLPI in such a way, that when a user submits a ticket it will automatically be routed to the appropriate person.

I have found that I need to set up my users with a profile of POST-ONLY, which gives them the ability to create a ticket, track a ticket, and reserve a laptop.

When I log in as a user with POST-ONLY, the only option I get is "My Devices".   When I log in as the Administrator, I get the options of "My Devices or complete search"

How do I get the "Or complet search:" in the POST-ONLY profile??

I notice too, that when I select a particular software package that has a seperate tech to support this package, the software does not auto-complete this portion of the ticket, is this available???

Thanks

MoYo

GLPI - Lead

From: Poitiers

Registered: 2004-09-13

Posts: 14,513

Website

Re: Selecting Software in Helpdesk ticket

you need to modify the post-only profile.

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MoYo - Julien Dombre - Association INDEPNET
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