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#1 2022-02-08 18:23:10
- giez
- Member
- From: Mossoró
- Registered: 2021-09-27
- Posts: 3
User that permission for assign tickets see only the tickets assigned
Hi dears,
Is it possible that a user with permission for assign tickets to see only tickets assigned to them?
Sorry for my english.
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#2 2022-02-09 00:24:03
- cconard96
- Moderator
- Registered: 2018-07-31
- Posts: 2,819
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Re: User that permission for assign tickets see only the tickets assigned
Not yet, but there is a request on the UserEcho (community feedback platform) to add a separate permission for seeing new/unassigned tickets because currently users with the Assign permission can see everything. If this is what you were looking for, please consider upvoting the community request on the UserEcho page. It helps show community interest in the change/feature.
GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.
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#3 2022-09-13 20:55:20
- giez
- Member
- From: Mossoró
- Registered: 2021-09-27
- Posts: 3
Re: User that permission for assign tickets see only the tickets assigned
Is it possible for a user with permission to assign tickets to only see tickets assigned to him or a group he belongs to?
I need a user to only view tickets assigned to him or his group and be able to assign tickets. However, when I add the permission to assign tickets on the Profiles > Assistance > Tickets > Assing tab, the user starts to see all the tickets of the entity.
Is there any way to solve this problem?
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#4 2022-09-13 20:59:08
- giez
- Member
- From: Mossoró
- Registered: 2021-09-27
- Posts: 3
Re: User that permission for assign tickets see only the tickets assigned
Not yet, but there is a request on the UserEcho (community feedback platform) to add a separate permission for seeing new/unassigned tickets because currently users with the Assign permission can see everything. If this is what you were looking for, please consider upvoting the community request on the UserEcho page. It helps show community interest in the change/feature.
Hi, it seems to me that this solution is not the one I need.
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