You are not logged in.


 Téléchargez la dernière version stable de GLPI      -     Et vous, que pouvez vous faire pour le projet GLPI ? :  Contribuer
 Download last stable version of GLPI                      -     What can you do for GLPI ? :  Contribute

#1 2021-09-14 23:57:00

From: Quebec, Canada
Registered: 2018-05-01
Posts: 7

Ticket update on email replys - NOT NOTIFICATION

I'm sure i'm not the only one with this pain... and i'm trying to figure this one out.

Lots of our customers open up a ticket by email (typically with a bunch of people in CC). This works fine and work as intended... the nightmare begins when people start replying to the said email, or updating info through that email....

I KNOW there is a notification they should reply to, but based on experience it seems that the common person does not care smile

Now guess what happens, with every single reply in that email chain, i'm getting a new ticket opened... i've seen instances that for a single call i end up with 10 tickets being opened... real great.

Is there a way that GLPI can just pickup on the ticket title to update the ticket ?

Thanks in advance... heading back to the dustbin now big_smile

Last edited by scatudal (2021-09-14 23:57:39)


Board footer

Powered by FluxBB