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#1 2021-07-28 14:46:50

marioalpha
Member
Registered: 2019-06-11
Posts: 19

[solved]How to generate of satisfaction surveys.

how can i generate satisfaction surveys?

is there a minimum of documentation that can help me understand how to do it?


Glpi 10.0.10
Glpi Agent 1.5-1
Apache 2.4.29
PHP 8.2.4

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#2 2021-07-28 15:12:02

LaDenrée
HELPER
Registered: 2012-11-19
Posts: 6,146

Re: [solved]How to generate of satisfaction surveys.

1) go to administration>entites>[Myentity]>assistance TAB> Configuring the satisfaction survey>
Configuring the satisfaction survey    internal survy
Create survey after    as soon as possible
Rate to trigger survey    100%
Duration of survey    unspecified

2) setup>automatic action>[CreateInquest]

Name    createinquest   
Comments    
Description    Generation of satisfaction surveys
Run frequency    5 minutes 
Status    scheduled
Run mode      CLI (in cron is set, else GLPI)
Run period     : 0->24h

Number of days this action logs are stored     : 30 days.

then survey tab will appear after ticket is closed


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GLPI10.0.10 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6

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#3 2021-07-28 15:16:54

marioalpha
Member
Registered: 2019-06-11
Posts: 19

Re: [solved]How to generate of satisfaction surveys.

Thanks a lot, I would never have done it alone.

Strange that in the forum I have not found anything on how to do it.


Glpi 10.0.10
Glpi Agent 1.5-1
Apache 2.4.29
PHP 8.2.4

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#4 2021-07-28 15:31:14

marioalpha
Member
Registered: 2019-06-11
Posts: 19

Re: [solved]How to generate of satisfaction surveys.

LaDenrée wrote:

1) go to administration>entites>[Myentity]>assistance TAB> Configuring the satisfaction survey>
Configuring the satisfaction survey    internal survy
Create survey after    as soon as possible
Rate to trigger survey    100%
Duration of survey    unspecified

2) setup>automatic action>[CreateInquest]

Name    createinquest   
Comments    
Description    Generation of satisfaction surveys
Run frequency    5 minutes 
Status    scheduled
Run mode      CLI (if cron is set, else GLPI)
Run period     : 0->24h

Number of days this action logs are stored     : 30 days.

then survey tab will appear after ticket is closed

I followed your suggestions.

it works great cool


Glpi 10.0.10
Glpi Agent 1.5-1
Apache 2.4.29
PHP 8.2.4

Offline

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