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#1 2021-02-26 10:17:43

ivangarpra
Member
Registered: 2021-02-26
Posts: 3

Check custom field before ticket solving

Hello,

I added a new field on a ticket form tab with Fields plugin and it´s marked as mandatory, but GLPI is still allowing that this field remains blank.

I want to know if there is any manner (another plugin or by coding) to check that this field is filled in before ticket solving.

Thank you.

GLPI 9.3.3
Fields 1.8.2

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#2 2021-02-27 17:37:27

makeijan
Member
From: Pontevedra, Galicia
Registered: 2008-01-29
Posts: 757
Website

Re: Check custom field before ticket solving

Hi Ivan,

Consider new Fields from this plugin to be informative. Should you need them to interact with something or change some behaviour, you will need to develop a plugin to achieve it.

By the way, first of all, please upgrade both GLPI and Fields plugin. smile

Cheers,

Last edited by makeijan (2021-02-27 17:37:59)

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