Forum GLPI-Project

marcosbarbosa_br

Member

Registered: 2019-09-20

Posts: 3

Attachments - Followups - notification

Hi,. everybody

I have a problem in version 9.5.3 (in version 9.4.3 I already faced this problem), where every email notification of a follow-up, instead of sending by email the attachments only of the follow-up being done, it forwards ALL the attachments of the ticket, from the beginning ..
That is, if the ticket has 20 follow-ups and in these 20 there were about 10 files attached separately, for each new follow-up the system sends an email with ALL attachments.

Has anyone ever experienced this ?

I am very grateful with any help.

Thanks

Marcos Barbosa

alexey_zhuravlev

Member

Registered: 2021-03-11

Posts: 4

Re: Attachments - Followups - notification

I have same problem on 9.5.3 and 9.5.5
Way of sending emails: PHP or SMTP + SSL
Any followup email notification contains all attachments from ticket.

Last edited by alexey_zhuravlev (2021-06-28 21:41:34)