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I put an 'item_update' hook on the 'Ticket' class, but I'm having trouble getting the attached files.
After an update is called on Ticket, I query the database to get the latests 'document_items' for a Ticket, but I only get 1 of the documents back. It seems that some documents only get added after the update hook is called.
So my question is:
How do I get all the latest attachments in a 'Ticket' 'item_update' hook?
Best regards
Arne
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Nobody that can help me?
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Pages: 1