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#1 2021-01-16 06:37:11

le kim ngan
Registered: 2021-01-16
Posts: 4

[SLA] Calculates the percentage of ticket status processing time

Dear Mr/Ms team ..
My company needs to show the percentage of each status (Assigned, Settled, Pending) so that it knows how much late the ticket is. It is by convention no more than 24 hours for the above status tag
My mail:
Thank you very much


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