Forum GLPI-Project

RickSanchez

Member

Registered: 2020-07-15

Posts: 4

Rest API "Processing ticket"

hello (sorry for my english)
How work with "Processing ticket" by API.
I can create new Ticket and change his status but can't add "Followup", "Task", "Document" and "Solution".
and work with timer

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,168

Re: Rest API "Processing ticket"

See this post to add followup

https://forum.glpi-project.org/viewtopic.php?id=278588

---

Trouver la panne avant de réparer...
GLPI10.0.10 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6

mecmav

Member

From: Brasil

Registered: 2019-03-22

Posts: 326

Re: Rest API "Processing ticket"

to insert a Followup: apirest.php/Ticket/ticket_id/ITILFollowup (POST)

a solution: apirest.php/ITILSolution/items_id (POST)

RickSanchez

Member

Registered: 2020-07-15

Posts: 4

Re: Rest API "Processing ticket"

Thanks!

Followup work

but how work with "Task"?

RickSanchez

Member

Registered: 2020-07-15

Posts: 4

Re: Rest API "Processing ticket"

ok i got it

RickSanchez

Member

Registered: 2020-07-15

Posts: 4

Re: Rest API "Processing ticket"

how work with timer?

Jean-Christophe

Moderator

Registered: 2007-08-22

Posts: 734

Re: Rest API "Processing ticket"

ok i got it

How did you manage to get the task creation working.
I still have a "you don't have persmission" message...

Thanks

Jean-Christophe

Moderator

Registered: 2007-08-22

Posts: 734

Re: Rest API "Processing ticket"

Never mind, I also got it.

Using the Powershell module here is the code bloc

$TicketID = 13998

$NewTask = @{
    tickets_id = $TicketID
    content = "Tâche créée via script"
    users_id_tech = "633"
    state = "1"
    groups_id_tech = "0"
    }
Add-GlpiItem -Creds $GlpiCreds -ItemType TicketTask -Details $NewTask