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#1 2020-09-16 09:21:07

mukata69
Member
Registered: 2020-09-16
Posts: 2

Email ticket subject Thai language can't read

Hello, please help.


The GLPI ticket subject became unreadable, if I create a ticket by email with the Thai language in the subject.
But the ticket body is ok. (see Picture-1 & Picture-2)
The GPLI log is showing the subject unreadable too (Picture-3).

P.S. if I create a ticket from web GUI it's working normally.

Please help.


My System:
     - GLPI 9.4.4
     - OS Centos 7
     - Email System Microsoft 365
     - Email Client: Outlook on the web, Outlook on iOS, Outlook on Android (all faced the same problem)


Picture-1:ticket
HjPx6Pt.png


Picture-2:ticket
vCqNwq2.png


Picture-3: Glpi Log
rW42bWc.png

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#2 Yesterday 04:41:25

mukata69
Member
Registered: 2020-09-16
Posts: 2

Re: Email ticket subject Thai language can't read

update to 9.5.1 and apply the hotfix to solve this problem.
Refer to issue number #7972 on Github.

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