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Download last stable version of GLPI - What can you do for GLPI ? : Contribute
#1 2020-08-14 19:01:45
- KRP
- Member
- Registered: 2019-10-08
- Posts: 25
Is automatic Followup possible - ANSWERED
Is there a way to provide automatic followup based on criteria, eg Ticket Type and/or Category?
We want specific responses to only a select category of tickets so we don't want to add it to the template sent for all new tickets.
I would also like to keep the New ticket content separate from the the Followup content.
Last edited by KRP (2020-08-17 17:25:13)
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#2 2020-08-16 11:39:50
- makeijan
- Member
- From: Pontevedra, Galicia
- Registered: 2008-01-29
- Posts: 757
- Website
Re: Is automatic Followup possible - ANSWERED
Hi,
This is not currently an option in GLPI.
You'll need to develop it.
Cheers,
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#3 2020-08-17 16:09:06
- KRP
- Member
- Registered: 2019-10-08
- Posts: 25
Re: Is automatic Followup possible - ANSWERED
Ok, thanks for the confirmation.
Is there a way to mark these threads as answered?
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#4 2020-08-17 16:41:49
- makeijan
- Member
- From: Pontevedra, Galicia
- Registered: 2008-01-29
- Posts: 757
- Website
Re: Is automatic Followup possible - ANSWERED
I don't think there is a standard way
I guess it is OK to edit the title and add CLOSED or ANSWERED.
Cheers,
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