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#1 2020-07-30 15:59:25

rafaelfiss
Member
Registered: 2020-07-08
Posts: 4

Ticket gettin status as already "assigned" when resquests are created

Hi All

Tickets are gettin status as already "assigned"  when resquests are created.

How can i  set all my ticktes  when requests are incoming to show status as  "New" on my tickets list ?


Thanks in advanced.
Rafael

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#2 2020-08-01 18:07:14

LaDenrée
HELPER
Registered: 2012-11-19
Posts: 5,080

Re: Ticket gettin status as already "assigned" when resquests are created

New means not assigned
Assigned means assigned to a technician

if you add a technician tickets switches from new to assigned.

I guess your settings automatically adds a technician or a technical group to ticket.
remove this setting and tickets will stay "new"


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