You are not logged in.


 Téléchargez la dernière version stable de GLPI      -     Et vous, que pouvez vous faire pour le projet GLPI ? :  Contribuer
 Download last stable version of GLPI                      -     What can you do for GLPI ? :  Contribute

#1 2020-07-30 15:59:25

Registered: 2020-07-08
Posts: 4

Ticket gettin status as already "assigned" when resquests are created

Hi All

Tickets are gettin status as already "assigned"  when resquests are created.

How can i  set all my ticktes  when requests are incoming to show status as  "New" on my tickets list ?

Thanks in advanced.


#2 2020-08-01 18:07:14

Registered: 2012-11-19
Posts: 5,080

Re: Ticket gettin status as already "assigned" when resquests are created

New means not assigned
Assigned means assigned to a technician

if you add a technician tickets switches from new to assigned.

I guess your settings automatically adds a technician or a technical group to ticket.
remove this setting and tickets will stay "new"

Trouver la panne avant de réparer...
*GLPI 9.1.6+fusion9.1+1.1+behaviours1.5.0+reports+fields+appliances+pdf+badges+formcreator2.5.2 PHP7.0 Mariadb10
*GLPI 9.4.6(behaviours2.2.1+fusioninventoty 9.4+1.1+applicatifs2.5.0+fields 1.9.1) php7.3 mysql5.6 hebergé sur serveur mutualisé.
TEST GLPI9.5.1   php7.4 mariadb 10.3 ubuntu20.04 - en attente migration des plugins compatibles


Board footer

Powered by FluxBB