Forum GLPI-Project

felipe.cavalini

Member

From: Brazil - ES

Registered: 2020-05-13

Posts: 8

Call closed without assigned technician

I would like to know how I do so that the ticket is not closed without any technician assigned? Because sometimes the technician forgets to assign and the solution is left without any technician in the call and after the closing is not possible to assign.

The ideal that the technician who gave the solution was automatically assigned to that call, and what can I do with those that are already closed without an assigned technician?

robertocarlos.floresh

Moderator

From: San Salvador, El Salvador

Registered: 2014-12-29

Posts: 254

Re: Call closed without assigned technician

Personal I could recommend you install the plugin

Behaviors

https://plugins.glpi-project.org/#/plugin/behaviors

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Roberto Flores
Telegram: @rcfloresh

Grupo de GLPI Español (Telegram): https://t.me/glpisp   // Discord: https://discord.gg/NXwp2UjC

felipe.cavalini

Member

From: Brazil - ES

Registered: 2020-05-13

Posts: 8

Re: Call closed without assigned technician

Greetings friend,

I will be carrying out the appropriate test, I thank you for your attention and information.

Hugs.

felipe.cavalini

Member

From: Brazil - ES

Registered: 2020-05-13

Posts: 8

Re: Call closed without assigned technician

Greetings friend, it worked. Very good tip because the plugin is very practical. Thank you!