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#1 2020-03-25 15:54:19

wallisonfgt
Member
From: Brasil - Minas Gerais
Registered: 2013-04-02
Posts: 11

How to define the prefix of the so-called glpi number?

Hello.
I would like to know how I can define a prefix for the GLPI call number, for example, I want my calls to start with 2020+ (random number)

Thanks!

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#2 2020-03-25 16:42:02

LaDenrée
HELPER
Registered: 2012-11-19
Posts: 4,919

Re: How to define the prefix of the so-called glpi number?

look at plugin behaviours you can changes tickets Numbers.


/!\be carefull /!\  : once you change tickets numbers you cant GO back !

make sure you can dump  and restore your database and try it on a test instance


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*GLPI 9.1.6+fusion9.1+1.1+behaviours1.5.0+reports+fields+appliances+pdf+badges+formcreator2.5.2 PHP7.0 Mariadb10
*GLPI 9.4.5(behaviours2.2.1+fusioninventoty 9.4+1.1+applicatifs2.5.0+fields 1.9.1) php7.2 mysql5.6 hebergé sur serveur mutualisé.

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#3 2020-03-25 19:10:02

wallisonfgt
Member
From: Brasil - Minas Gerais
Registered: 2013-04-02
Posts: 11

Re: How to define the prefix of the so-called glpi number?

Thank your very much!..

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