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#1 2020-03-25 15:54:19

wallisonfgt
Member
From: Brasil - Minas Gerais
Registered: 2013-04-02
Posts: 14

How to define the prefix of the so-called glpi number?

Hello.
I would like to know how I can define a prefix for the GLPI call number, for example, I want my calls to start with 2020+ (random number)

Thanks!

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#2 2020-03-25 16:42:02

LaDenrée
HELPER
Registered: 2012-11-19
Posts: 6,145

Re: How to define the prefix of the so-called glpi number?

look at plugin behaviours you can changes tickets Numbers.


/!\be carefull /!\  : once you change tickets numbers you cant GO back !

make sure you can dump  and restore your database and try it on a test instance


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GLPI10.0.10 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6

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#3 2020-03-25 19:10:02

wallisonfgt
Member
From: Brasil - Minas Gerais
Registered: 2013-04-02
Posts: 14

Re: How to define the prefix of the so-called glpi number?

Thank your very much!..

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