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I want the technician of a ticket to receive a notification when a follop-up is made. I can get to do that by adding "technician of ticket" to notification recipients. But the things is, if the technician writes a followup, he receives a notification of his own followup.
Is there any way to exclude the person who writes the followup from receiving a notification?
Thanks in advance!
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Hi.
i never receive such mail.
perhaps (not sure) because under my personnal account, the field "notif for my change" is "No" (in the personnal tab).
I don't know how to manage this for all your users, except make a SQL request
Manger un castor, c'est sauver un arbre.
Quand on est mort, on ne sait pas qu'on est mort ; c'est pour les autres que c'est difficile. Quand on est con, c'est pareil !
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Hey,
I've already read that in other posts, and i've set "Notifications of my changes" to "no" on a specific user. But I still get the same problem. If that user is assigned as technician in a ticket and adds a followup, he receives a notification for the new followup.
Followup notifications Recipients are "Requester","Watcher" and "Technician in charge of the ticket". However, for some reason the Requesters do NOT receive a notification from their own followups.
Last edited by MaCAU (2020-02-19 09:16:56)
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Any help on this?
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Update: I previously said that "Requesters do NOT receive a notification from their own followups.". They do receive them indeed. SO, the problem occurs both for technicians and for requesters
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Hi, I have the same problem, did you find a solution? I am currently using 10.0.9.
Thanks
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