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#1 2020-01-13 18:59:12

MateusSilva
Member
Registered: 2019-03-06
Posts: 18

Exceeded TTO doesnt turn to "Yes"

Hello,
I did a few business rules to assign SLA TTO and OLA TTO to all tickets, but if i let both times expires, the fields "Internal time to own exceedeed" and "Time to own exceedeed" doesnt turn to "Yes", even if the progress bar reach 100%. Am i missing something?

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#2 2021-01-08 10:29:08

Reiwo
Member
Registered: 2020-08-19
Posts: 5

Re: Exceeded TTO doesnt turn to "Yes"

Hello.
Same problem here. Is there some documentation for "time to own" option to understand it's possibilities?
I have made service level for 60 minutes after which TTO should activate, but it doesn't. Instead it turns on when a ticket form is made from formcreator.
Can anyone help with this?

Thanks!

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