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#1 2019-11-07 14:17:54

chamma
Member
Registered: 2019-06-24
Posts: 3

SLA out of working hours problem

Hi!

I´ve created a calendar ( 07:00AM - 06:00PM) . During this time when a ticket is created the SLA works fine.

When a ticket is opened after that time, SLA keeps empty, even next day after 07:00AM.

Could you please help me?

regards,
Marcos

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