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#1 2017-04-10 10:53:49

aliounegdiop
Guest
Registered: 2016-08-03
Posts: 77

change template

Hi

how to create a template for a change.
Thanks

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#2 2017-04-10 13:58:31

marcelo1302a
Guest
Registered: 2017-04-04
Posts: 18

Re: change template

In the create ticket menu there will be on the top of the list 2 stripes (http://helpdesk.ilandsolucoes.com.br/pi … mplate.png), click there to create the template

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#3 2017-04-11 10:18:52

aliounegdiop
Guest
Registered: 2016-08-03
Posts: 77

Re: change template

The template is created and set as default but is only active for ticket creation not for change

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#4 2017-04-11 12:33:03

eulogy
Guest
Registered: 2013-10-11
Posts: 114

Re: change template

There are no templates for changes, because changes are not for "recurrent changes".
https://en.wikipedia.org/wiki/Change_management_(ITSM)
Changes justifies for things like...

Upgrading Windows system up to 10.

Tasks lists are:
1.- Backup
2.- Formatting
3.- ...
4......

Changes are used as a model who technicians takes to make a good task (like upgrading).

What are you using changes form for?

Last edited by eulogy (2017-04-11 16:08:22)

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#5 2017-04-12 14:34:30

aliounegdiop
Guest
Registered: 2016-08-03
Posts: 77

Re: change template

We use the change for managing the change processs. I want to create a template for new change creation like to hide the urgency,impact and priority at the creation .

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#6 2019-11-05 13:30:37

mklimasz
Guest
Registered: 2017-12-14
Posts: 22

Re: change template

Hi

Despite pretty old subject, I'd like to refresh it a bit:

Let's assume the Changes are indeed unique  - in respect to subject, plans, analysis and items affected. That is true for vast majority of changes, and would remain so for the years to come. However - because they are all dependant on the risk (currently: urgency x impact = priority), then it is possible to image the following situation:
- if the priority lands @very low - no approval is necessary
- if priority climbs to low / medium - at least one approver becomes mandatory
- priority of high is already mandating two approvers
- above that a predefined group / set of approvers appear automatically
This might consitute a "template" - not because change's repeateable nature, but because approvals are getting more a and more important when risk / priority increases.

Maybe it should be included in the request list?

Bests,
Michal

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