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Hi
how to create a template for a change.
Thanks
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In the create ticket menu there will be on the top of the list 2 stripes (http://helpdesk.ilandsolucoes.com.br/pi … mplate.png), click there to create the template
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The template is created and set as default but is only active for ticket creation not for change
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There are no templates for changes, because changes are not for "recurrent changes".
https://en.wikipedia.org/wiki/Change_management_(ITSM)
Changes justifies for things like...
Upgrading Windows system up to 10.
Tasks lists are:
1.- Backup
2.- Formatting
3.- ...
4......
Changes are used as a model who technicians takes to make a good task (like upgrading).
What are you using changes form for?
Last edited by eulogy (2017-04-11 16:08:22)
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We use the change for managing the change processs. I want to create a template for new change creation like to hide the urgency,impact and priority at the creation .
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Hi
Despite pretty old subject, I'd like to refresh it a bit:
Let's assume the Changes are indeed unique - in respect to subject, plans, analysis and items affected. That is true for vast majority of changes, and would remain so for the years to come. However - because they are all dependant on the risk (currently: urgency x impact = priority), then it is possible to image the following situation:
- if the priority lands @very low - no approval is necessary
- if priority climbs to low / medium - at least one approver becomes mandatory
- priority of high is already mandating two approvers
- above that a predefined group / set of approvers appear automatically
This might consitute a "template" - not because change's repeateable nature, but because approvals are getting more a and more important when risk / priority increases.
Maybe it should be included in the request list?
Bests,
Michal
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