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#1 2019-10-04 10:23:45

raquelom
Member
Registered: 2019-09-17
Posts: 10

Tickets from emails auto-categorized depending on recipient

Hi again,

I have been able to test the creation of tickets directly from emails.

Now I would like to know if it is possible to have two different email recipient addresses, and have all emails received in one of them autocategorized on arrival. This would allow me to send messages to a special email adress to have tickets created with a certain category, and then autoasigned to the appropriate group, right?

Thanks a lot in advanced!

Last edited by raquelom (2019-10-04 10:24:45)

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#2 2019-10-09 16:52:08

garfield497
Member
Registered: 2019-05-23
Posts: 25

Re: Tickets from emails auto-categorized depending on recipient

Good Morning,
all well?
This is possible as long as you have the recipient configuration in the system and make the rules according to each email you receive.
One way to accomplish this type of process depending on what you need is to create specific groups or specific rules.

Rules> Business Rules for Tickets

Hope this helps.
Hugs.

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#3 2019-10-09 16:52:48

garfield497
Member
Registered: 2019-05-23
Posts: 25

Re: Tickets from emails auto-categorized depending on recipient

Note: Remembering that the user registration must be with the email configured in the recipients.

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#4 2019-10-10 08:28:11

raquelom
Member
Registered: 2019-09-17
Posts: 10

Re: Tickets from emails auto-categorized depending on recipient

Thanks a lot @garfield497 ..! It does help, of course it does!!

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