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#1 2017-03-19 12:03:32

david_zgz
Member
Registered: 2017-01-02
Posts: 5

Change closed tickets category

Hi.

Is it possible to change the category of closed tickets?

When I try to change, an error message appears.

Thank you.

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#2 2017-03-19 18:22:25

nageshreddyp
Member
Registered: 2017-01-24
Posts: 54

Re: Change closed tickets category

You can change .

1) change the status of the ticket to solved (user profile should have that access to change the life cycle) .
2) Change the category (user profile should have the update rights on the tickets)

Version 9.1.2

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#3 2017-03-19 18:26:42

david_zgz
Member
Registered: 2017-01-02
Posts: 5

Re: Change closed tickets category

nageshreddyp wrote:

You can change .

1) change the status of the ticket to solved (user profile should have that access to change the life cycle) .
2) Change the category (user profile should have the update rights on the tickets)

Version 9.1.2

But then the problem is that the resolution date changes.

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#4 2017-03-19 18:36:07

nageshreddyp
Member
Registered: 2017-01-24
Posts: 54

Re: Change closed tickets category

even you can update the resolution dates as well if you have admin rights.

Modify the priority. It is just a thought not tested.

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#5 2017-03-19 18:46:04

david_zgz
Member
Registered: 2017-01-02
Posts: 5

Re: Change closed tickets category

nageshreddyp wrote:

even you can update the resolution dates as well if you have admin rights.

Modify the priority. It is just a thought not tested.

But I want to update the category of more than 2000 closed tickets. If I have to individually change the resolution date after updating the category is a big problem.

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#6 2017-03-20 20:51:43

nageshreddyp
Member
Registered: 2017-01-24
Posts: 54

Re: Change closed tickets category

Hi We can do it from Backend at database level. Export them to excel sheet and use current category and new category.
Then import them to the database and update them based on the ticket ID

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#7 2017-03-22 00:47:38

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,273

Re: Change closed tickets category

You can't do any action on a closed ticket, just reopen it


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#8 2019-07-17 20:51:55

ilya.pelevin
Member
Registered: 2019-06-07
Posts: 4

Re: Change closed tickets category

Yes, it's possible. Do massive update and select to update a 'Category' field

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