Forum GLPI-Project

nordber

Member

Registered: 2019-07-05

Posts: 9

Change the time to resolve of the incident (SLA)

How can I change the time of request execution, if it is set for this SLA service?
Сlick on the cross, under the super admin rights ->Also delete day? -> OK. Error:Mandatory fields are not filled. Please correct: SLA Time to resolve
SLA Time to resolve did much more.

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Glpi 9.4.3

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Change the time to resolve of the incident (SLA)

Have you Time to resolve defined as mandatory field?

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

nordber

Member

Registered: 2019-07-05

Posts: 9

Re: Change the time to resolve of the incident (SLA)

figured out why he couldn’t delete, this field was added to the mandatory fields in the tickets, thank you.

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Glpi 9.4.3