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#1 2019-07-10 14:46:41

nordber
Member
Registered: 2019-07-05
Posts: 6

Change the time to resolve of the incident (SLA)

How can I change the time of request execution, if it is set for this SLA service?
Сlick on the cross, under the super admin rights ->Also delete day? -> OK. Error:Mandatory fields are not filled. Please correct: SLA Time to resolve
SLA Time to resolve did much more.

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#2 2019-07-10 16:17:24

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,035

Re: Change the time to resolve of the incident (SLA)

Have you Time to resolve defined as mandatory field?


CentOS 6.5 - CentOS 7
PHP 5.6 - PHP 7 - MySQL 5.6  + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#3 2019-07-11 09:32:21

nordber
Member
Registered: 2019-07-05
Posts: 6

Re: Change the time to resolve of the incident (SLA)

figured out why he couldn’t delete, this field was added to the mandatory fields in the tickets, thank you.

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