Forum GLPI-Project

nordber

Member

Registered: 2019-07-05

Posts: 9

Link SLA to a category

Is it possible to configure it so that when a user selects a category, the SLA assigned to this category will be automatically substituted? GLPI v 9.4.2

Last edited by nordber (2019-07-08 16:44:00)

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Glpi 9.4.3

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,167

Re: Link SLA to a category

Use Business rules to automatically set SLA's depending on category

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Trouver la panne avant de réparer...
GLPI10.0.10 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6

nordber

Member

Registered: 2019-07-05

Posts: 9

Re: Link SLA to a category

please describe an example of such a business rule

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Glpi 9.4.3

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,167

Re: Link SLA to a category

administration>rules>business rules for tickets>

create a rule "MyfirstRule"
active=YES
use rule for : ADD

crtieria :
Category - Name is 1C
action
SLA time to resolve: MySlaCorrecpondingTo1CCategory

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Trouver la panne avant de réparer...
GLPI10.0.10 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6

nordber

Member

Registered: 2019-07-05

Posts: 9

Re: Link SLA to a category

administration>rules>business rules for tickets>

create a rule "MyfirstRule"
active=YES
use rule for : ADD

crtieria :
Category - Name is 1C
action
SLA time to resolve: MySlaCorrecpondingTo1CCategory

thank you

Last edited by nordber (2019-07-09 10:35:48)

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Glpi 9.4.3