Forum GLPI-Project

juliobrum

Member

Registered: 2019-06-28

Posts: 24

The only GLPI installation for all company calls

Hi.
Can anyone tell me if it is possible to have a single GLPI installation for the service center of an entire company. The intention is for the user to open calls for IT, for the building maintenance sector, for the human resources sector, etc. Is there a problem with this type of usage (Reports, for example)? It's possible?

Thanks in advance,
Julio

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,168

Re: The only GLPI installation for all company calls

Sure you can do it !
have 2 profiles : one for requester ( post only), one for technicians ( each technicians should only see tickets assigned to his group)
create one group for each sector :ie G_buildin, G_Huma-ressources, G_IT

then assign each ticket to corresponding group then  technician will only see tickets assigned to his sector and requestors, can create a ticket for each sector

you can set automatic assignement

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makeijan

Member

From: Pontevedra, Galicia

Registered: 2008-01-29

Posts: 757

Website

Re: The only GLPI installation for all company calls

Hi,

Using groups is a good approach. Using entities to enable a company wide department isolation  is much more powerful.

Regards

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juliobrum

Member

Registered: 2019-06-28

Posts: 24

Re: The only GLPI installation for all company calls

Thanks LaDenrée and makeijan! I'll see if I find more information about entities and groups.