Forum GLPI-Project

mariopel

Member

Registered: 2017-11-21

Posts: 12

Communications with the client

Hello
I am using incident, problem and change management
with GLPI 9.4.2 How should communication be made in our customer service (mail to the customer, mail to the supplier, mail to third party services, etc.) from our ticket management system. (That way everything is recorded / tracked in one place) avoiding the use of other applications.

The use of notifications in GLPI to carry out communications is not easy for the client to understand. The client must track his information within the notification mail.

What are the best practices used in GLPI to maintain communication with the customer, supplier, third-party services?