Forum GLPI-Project

lotze1234

Member

Registered: 2019-05-21

Posts: 5

Creating Date/Time wrong - Just if we create a ticket by email.

Hello

If we create a Ticket by mail the creation time is everytime -2 hours.

I check the email server time - OK
I check the timezone on the hosting Server - OK
I create a Ticket on the Form - Time is OK

I have don`t find the problem.

Somebody else with this problem?

Regards

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Creating Date/Time wrong - Just if we create a ticket by email.

timezone of the email server?
Had you configure the collector to use date of the mail?

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

jandroortega

Member

Registered: 2021-02-11

Posts: 4

Re: Creating Date/Time wrong - Just if we create a ticket by email.

Hi, same probleme here!

I check the email server time - OK ........................................x2
I check the timezone on the hosting Server - OK ........................................x2
I create a Ticket on the Form - Time is OK ........................................x2

In Mail Collector: "Use mail date, instead of collect one" is set "No"

And still...

Last edited by jandroortega (2021-03-27 05:00:55)

jandroortega

Member

Registered: 2021-02-11

Posts: 4

Re: Creating Date/Time wrong - Just if we create a ticket by email.

Solved!

Not only check Apache-PHP timezone setting, if you set a Cron based on CLI, check the CLI php.ini file into cli config directory, and set "date.timezone" correctly.

Is not necesary to restart apache.

That solve the issue.

Se ya