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I have a Synology DS218 + that sends alerts via smtp to our GLPI, but in mailgate when I see that it enters, in the log I get:
1 Number of missatges: available = 1, rebuts = 1, refusats = 0, errors = 0, black list = 1
Automatically goes to blacklist, someone would know how to do so that I do not go to blacklist the alert created by the NAS?
Thank you.
Last edited by jromero97 (2019-06-13 11:11:04)
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Why not set the topic title properly?
your_system.com/front/notimportedemail.php
anything there?
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Yees, i change the tittle to a convenient tittle.
I can't see there in my:system.com/front/notimportedemail.php.
No item found
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Do you allow anonymous ticket in global configuration?
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
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Yes, anonymous tickets are allowed.
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Hi!
I have the same problem with GLPI 9.2.2
Messages from some "automatic" scripts are blacklisted, but I have no idea, why.
- Rules:
There is no rule, that blocks them. For a test, I deleted all rules except: Create Ticket in entity "root" for EVERY mail
- Blacklist:
Blacklist is empty
- Anonymous Tickets
Anonymous Tickets are allowed.
Can you give me a hint on how to debug that "blacklisting"?
Thank you for your help!
Regards
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Hi!
I have the same problem with GLPI 9.2.2
Messages from some "automatic" scripts are blacklisted, but I have no idea, why.
- Rules:
There is no rule, that blocks them. For a test, I deleted all rules except: Create Ticket in entity "root" for EVERY mail- Blacklist:
Blacklist is empty- Anonymous Tickets
Anonymous Tickets are allowed.Can you give me a hint on how to debug that "blacklisting"?
Thank you for your help!
Regards
Hello. I have the same problem and I'm running GLPI 9.4.3.
Any clues as to what the problem is or where to check?
Regards
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I managed to get it working using the old trick of "debugging" the code and removing what I don't want to execute.
In version 9.4.3, I edited inc/mailcollector.class.php and commented this code, around line 837.
// Check if email not send by GLPI : if yes -> blacklist
if (!isset($head['message_id'])
|| preg_match($glpi_message_match, $head['message_id'], $match)) {
$tkt['_blacklisted'] = true;
return $tkt;
}
Preliminary tests work. Hopefully I don't get too much junk in now.
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