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We are trying to make a mail-based ticket system.
All new mails are being fetched and tickets are made, but when I reply via e-mail from the receiver it doesn't register in the ticket. And when the requester does reply, it adds in the follow ups.
Is is possible to register the reply mails from admin via e-mail?
Kind regards,
Khate
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mm - i think this is a special combo. Don't you use the admin glpi address for that. You can use each other technian address or something else but not the adress from glpi.
You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3
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