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#1 2019-05-03 19:57:08

damer
Member
Registered: 2019-02-17
Posts: 45

Cost codes Help

Hello

I am trying to put one more line in my incident tickets what have called a 'cost codes' c.a.d example

incident tickets
server down
bugs software
outlook does not work anymore

to add this list to the incident tickets as they can see the number of tickets that to them on for example 'server down' there are 100 incidents etc.
I do not know if I expressed myself well

Thanks for your help

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#2 2019-05-05 11:17:18

LaDenrée
HELPER
Registered: 2012-11-19
Posts: 6,146

Re: Cost codes Help

why dont you use ticket categories ?
or  check if fields plugin could meet your specifications :

then you can use report plugin to monitor incidents created by category (number of incident by period, time spent, solve delay...)


Trouver la panne avant de réparer...
GLPI10.0.10 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6

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#3 2019-05-10 22:52:58

damer
Member
Registered: 2019-02-17
Posts: 45

Re: Cost codes Help

Thank you for your quick answer I look at this but it is a
shame that you have to add plugins and that
it is not included in glpi.

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