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Hello
I am trying to put one more line in my incident tickets what have called a 'cost codes' c.a.d example
incident tickets
server down
bugs software
outlook does not work anymore
to add this list to the incident tickets as they can see the number of tickets that to them on for example 'server down' there are 100 incidents etc.
I do not know if I expressed myself well
Thanks for your help
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why dont you use ticket categories ?
or check if fields plugin could meet your specifications :
then you can use report plugin to monitor incidents created by category (number of incident by period, time spent, solve delay...)
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GLPI10.0.10 (ubuntu 22.04 PHP8.1 Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6
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Thank you for your quick answer I look at this but it is a
shame that you have to add plugins and that
it is not included in glpi.
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