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Hello everyone,
I am with version 9.4 of GLPI and I installed the plugin behaviors to have "Assign to a technician" in the notifications.
I accepted the additional notifications, bahaviors is well reassembled but I don't have the technician function...
I only have 5 behaviors features
- Ticket reopened
- Change of status
- Ticket put on hold
- Adding a document
- Deleting a document
Have I forgotten a step ?
Thank you for your help
Last edited by Akésia (2019-04-11 11:06:52)
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up
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UP, need help please
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Why you dont use the glpi basic notification "new user in assignees" ?
(btw i tested it and if have only this 5 addionals notifications events too.)
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GLPI 9.3.3
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Because I would like to send a message to the "requester", that a technician has been assigned to his ticket.
If I do "new user in assignees", he will receive this message if I add another user, other than technician
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No. New user in assignees = new user in technician. The other wrong would be new user in requester or new user in watchers
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GLPI 9.3.3
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I have only
New user in requester
New user in supplier
New users in manager
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Did you choose ticket ?
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GLPI 9.3.3
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Yes I choose ticket
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Did you change to english and checked it with english ? maybe there is a translation bug or broken installation. pls check mysql for brocken tables
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GLPI 9.3.3
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Yes ty, translation bug, I have "New user in assignees"
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You can fix it there https://www.transifex.com/glpi/GLPI/
You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3
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am looking for a solution as your problem
https://thegadgetwire.com/tutuapp/
https://onlinesbi.tips/
https://thegadgetwire.com/appvalley/
Last edited by lazarustyger (2019-05-24 22:26:59)
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