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Hello for everyone.
I have a doubt and a problem here, we are using GLPI a some time and a request was made to me who is: "A ticket can only be visible for that group." OK i can do this by rule and works, the problem is, the ticket status need to stay at NEW, but can only be visible for that group who has be added to the ticket by rule, without status change. With any other stats works, only group see the ticket but with status NEW, everyone see the ticket. There's a way to make that happen?
Possible answers: Profile already have the option to group see only your ticket.
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