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#1 2019-04-11 11:06:41

Akésia
Member
Registered: 2019-04-10
Posts: 10

Request for information plugin behaviors

Hello everyone,

I am with version 9.4 of GLPI and I installed the plugin behaviors to have "Assign to a technician" in the notifications.
I accepted the additional notifications, bahaviors is well reassembled but I don't have the technician function...

I only have 5 behaviors features
- Ticket reopened
- Change of status
- Ticket put on hold
- Adding a document
- Deleting a document

Have I forgotten a step ?

Thank you for your help

Last edited by Akésia (2019-04-11 11:06:52)

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#2 2019-04-15 09:02:37

Akésia
Member
Registered: 2019-04-10
Posts: 10

Re: Request for information plugin behaviors

up smile

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#3 2019-04-18 09:06:39

Akésia
Member
Registered: 2019-04-10
Posts: 10

Re: Request for information plugin behaviors

UP, need help please

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#4 2019-04-25 08:50:11

Akésia
Member
Registered: 2019-04-10
Posts: 10

Re: Request for information plugin behaviors

up hmm

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#5 2019-04-25 15:36:49

KKAdmin
Guest
From: Germany
Registered: 2010-03-05
Posts: 952

Re: Request for information plugin behaviors

Why you dont use the glpi basic notification "new user in assignees" ?
(btw i tested it and if have only this 5 addionals notifications events too.)


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
##############################################
GLPI 9.3.3

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#6 2019-04-25 15:40:11

Akésia
Member
Registered: 2019-04-10
Posts: 10

Re: Request for information plugin behaviors

Because I would like to send a message to the "requester", that a technician has been assigned to his ticket.
If I do "new user in assignees", he will receive this message if I add another user, other than technician

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#7 2019-04-25 15:59:55

KKAdmin
Guest
From: Germany
Registered: 2010-03-05
Posts: 952

Re: Request for information plugin behaviors

No. New user in assignees = new user in technician. The other wrong would be new user in requester or new user in watchers


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
##############################################
GLPI 9.3.3

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#8 2019-04-25 16:05:48

Akésia
Member
Registered: 2019-04-10
Posts: 10

Re: Request for information plugin behaviors

I have only
New user in requester
New user in supplier
New users in manager

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#9 2019-04-28 09:43:48

KKAdmin
Guest
From: Germany
Registered: 2010-03-05
Posts: 952

Re: Request for information plugin behaviors

Did you choose ticket ?


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
##############################################
GLPI 9.3.3

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#10 2019-04-29 08:50:01

Akésia
Member
Registered: 2019-04-10
Posts: 10

Re: Request for information plugin behaviors

Yes I choose ticket

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#11 2019-04-29 18:18:48

KKAdmin
Guest
From: Germany
Registered: 2010-03-05
Posts: 952

Re: Request for information plugin behaviors

Did you change to english and checked it with english ? maybe there is a translation bug or broken installation. pls check mysql for brocken tables


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
##############################################
GLPI 9.3.3

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#12 2019-04-30 09:39:07

Akésia
Member
Registered: 2019-04-10
Posts: 10

Re: Request for information plugin behaviors

Yes ty, translation bug, I have "New user in assignees"

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#13 2019-04-30 12:47:02

KKAdmin
Guest
From: Germany
Registered: 2010-03-05
Posts: 952

Re: Request for information plugin behaviors


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
##############################################
GLPI 9.3.3

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#14 2019-05-23 23:43:28

lazarustyger
Member
Registered: 2019-05-23
Posts: 4

Re: Request for information plugin behaviors

am looking for a solution as your problem
https://thegadgetwire.com/tutuapp/
https://onlinesbi.tips/
https://thegadgetwire.com/appvalley/

Last edited by lazarustyger (2019-05-24 22:26:59)

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