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#1 2019-03-14 21:38:44

felipe2006ml
Member
Registered: 2019-03-14
Posts: 2

How to create a new ticket status?

Hello, it´s possible to create a new category in ticket status? I want to create the fallow category:


Requesting more information
In study

imagem

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#2 2019-03-14 22:16:54

KKAdmin
Guest
From: Germany
Registered: 2010-03-05
Posts: 883

Re: How to create a new ticket status?

No. wink


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3

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#3 2019-03-18 17:13:34

gvargasdc
Guest
Registered: 2009-10-21
Posts: 30

Re: How to create a new ticket status?

You might want to consider a plugin called "More Ticket". It allows you to add more information when you chose "Pending".

Also, your "In Study" state (which sounds like a form of "Pending") seems to be tied to some kind of "Approval". You might want to consider using that feature (you can search on and display approval columns).


Glpi: 9.3.1

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