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Hello, it´s possible to create a new category in ticket status? I want to create the fallow category:
Requesting more information
In study
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No.
You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3
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You might want to consider a plugin called "More Ticket". It allows you to add more information when you chose "Pending".
Also, your "In Study" state (which sounds like a form of "Pending") seems to be tied to some kind of "Approval". You might want to consider using that feature (you can search on and display approval columns).
Glpi: 10.0.1
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