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#1 2018-12-19 11:59:12

uknowx5
Guest
Registered: 2016-03-04
Posts: 156

close ticket

How can I prevent users from responding to a closed ticket and having a new ticket sent by email?

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#2 2018-12-19 21:23:28

uknowx5
Guest
Registered: 2016-03-04
Posts: 156

Re: close ticket

any help?

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#3 2018-12-19 22:52:32

KKAdmin
Guest
From: Germany
Registered: 2010-03-05
Posts: 902

Re: close ticket

Don't close to fast. You can solve the ticket and use the automatic to close it in 3 weeks


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3

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#4 2019-01-03 17:02:18

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 14,842

Re: close ticket

You can't: a reply to a closed ticket will create a new one linked to the closed ticket


CentOS 6.5 - CentOS 7
PHP 5.6 - PHP 7 - MySQL 5.6  + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#5 2019-02-28 21:15:01

uknowx5
Guest
Registered: 2016-03-04
Posts: 156

Re: close ticket

yllen wrote:

You can't: a reply to a closed ticket will create a new one linked to the closed ticket


Of course, I want to avoid this precisely. it's possible?

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