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Hello, I have created a rule that when there is a ticket and I assign it to the administrator, it is automatically changed to the technical group "test glpi" but it does not work. How can I force this rule?
Only works with new tickets that are previously assigned to the administrator technician or does it work for tickets already created?
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Check your entity where you created rules and where you created task.
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Check your entity where you created rules and where you created task.
me puedes mostrar una captura de donde verificar esto?
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Check your entity where you created rules and where you created task.
Can you show me a screenshot of where to verify this?
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When creating a new object, always check the current organization of the user.
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