You are not logged in.

Announcement

 Téléchargez la dernière version stable de GLPI      -     Et vous, que pouvez vous faire pour le projet GLPI ? :  Contribuer
 Download last stable version of GLPI                      -     What can you do for GLPI ? :  Contribute

#1 2019-02-07 12:24:10

miroslaw.labuz
Member
Registered: 2019-02-07
Posts: 5

Email Notifications separation

Hello,

I am new to GLPI and just figuring the ins and outs of it.

We are one company decided into 3 (have been merged recently) and each of the merged companies have it's own IT.

We use common GLPI implementation (1 server).

We are facing a challenge to separate the email notifications in a way that when user from Company 1 creates a ticket via email only the IT techs form company 1 get notified.

We have the following config:

User Company 1 ----> Receiver Company 1 ----> Ticket Created ----> Techs in Company 1,2,3 notified
User Company 2 ----> Receiver Company 2 ----> Ticket Created ----> Techs in Company 1,2,3 notified
User Company 3 ----> Receiver Company 3 ----> Ticket Created ----> Techs in Company 1,2,3 notified

But would like the following:

User Company 1 ----> Receiver Company 1 ----> Ticket Created ----> Techs in Company 1 notified
User Company 2 ----> Receiver Company 2 ----> Ticket Created ----> Techs in Company 2 notified
User Company 3 ----> Receiver Company 3 ----> Ticket Created ----> Techs in Company 3 notified

I can't see a way to do it with the standard GLPI interface.

Perhaps someone had similar and would like to share some solutions.

Much appreciate.

Mirek

Offline

#2 2019-02-07 15:06:43

LaDenrée
HELPER
Registered: 2012-11-19
Posts: 6,146

Re: Email Notifications separation

do you use entities ?
then, if each company is associated to an entity , you can set notifications for each entity.

2nd way :
create 3 groups ( G_company1_techs, G_company2_techs,G_company3_techs) that contains tech and can be notified
use business rules to assign ticket to group, according to receiver.
set "assigned group" as email recipient for "new ticket" notification.


Trouver la panne avant de réparer...
GLPI10.0.10 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6

Offline

#3 2019-02-07 18:20:48

miroslaw.labuz
Member
Registered: 2019-02-07
Posts: 5

Re: Email Notifications separation

Hello, Many thanks for great help. It works!

I had used the 2nd way setup everything like you described - except the "assigned group" doesn't appear as email recipient - used "Group in Charge of the Ticket".

Thanks again!

Mirek

Offline

Board footer

Powered by FluxBB