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#1 2019-01-31 17:53:26

juanagustin
Guest
Registered: 2017-12-22
Posts: 6

Internal time to resolve Problem

Good afternoon, I'm having problems with the internal time to resolve. I can not get a user to define a date in the ticket in the internal time to resolve, and upon reaching that date, if the ticket was not resolved, send a notification

I know can do something similar with OLA, but in that case the date is pre-established.

I need the date to be selected manually

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#2 2019-02-04 17:38:33

juanagustin
Guest
Registered: 2017-12-22
Posts: 6

Re: Internal time to resolve Problem

Any way to resolve this? (select manually a date in the ticket, and not recalculate it (ola/sla))

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