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#1 2019-02-04 09:23:06

Zinhles
Member
From: NA
Registered: 2019-01-15
Posts: 32

Email notifications customization

Good Day

we are currently in the process of implementing GLPI 9.2.2, i am customising the company emails that are sent by the system to the users.

my challenge is, i am able to customise the body of the emails and enter the structure i need using notification templates. but i cannot remove the below text on the emails:


=-=-=-= To answer by email, write above this line =-=-=-=
--

<my own body of email appears here >

Automatically generated by GLPI 9.2.2

=_=_=_= To answer by email, write under this line =_=_=_=


please assist in directing me on how to remove these lines of text. because even the response by email is not correctly functioning.

Offline

#2 2019-02-04 09:26:01

LaDenrée
HELPER
Registered: 2012-11-19
Posts: 5,014

Re: Email notifications customization

switch mailgate off, these lines should disappear.


Trouver la panne avant de réparer...
*GLPI 9.1.6+fusion9.1+1.1+behaviours1.5.0+reports+fields+appliances+pdf+badges+formcreator2.5.2 PHP7.0 Mariadb10
*GLPI 9.4.6(behaviours2.2.1+fusioninventoty 9.4+1.1+applicatifs2.5.0+fields 1.9.1) php7.2 mysql5.6 hebergé sur serveur mutualisé.
TEST GLPI9.5RC2   php7.4 mariadb 10.3 ubuntu20.04

Online

#3 2019-02-04 09:28:21

LaDenrée
HELPER
Registered: 2012-11-19
Posts: 5,014

Re: Email notifications customization


Trouver la panne avant de réparer...
*GLPI 9.1.6+fusion9.1+1.1+behaviours1.5.0+reports+fields+appliances+pdf+badges+formcreator2.5.2 PHP7.0 Mariadb10
*GLPI 9.4.6(behaviours2.2.1+fusioninventoty 9.4+1.1+applicatifs2.5.0+fields 1.9.1) php7.2 mysql5.6 hebergé sur serveur mutualisé.
TEST GLPI9.5RC2   php7.4 mariadb 10.3 ubuntu20.04

Online

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[ Generated in 0.013 seconds, 10 queries executed - Memory usage: 631.61 KiB (Peak: 661.2 KiB) ]

Debug information

Time (s) Query
0.00013 SET NAMES 'utf8'
0.00093 SELECT u.*, g.*, o.logged, o.last_post, o.last_search FROM users AS u INNER JOIN groups AS g ON u.group_id=g.g_id LEFT JOIN online AS o ON o.ident='3.236.52.197' WHERE u.id=1
0.00031 UPDATE online SET logged=1593678596 WHERE ident='3.236.52.197'
0.00032 SELECT user_id, ident, logged, idle FROM online WHERE logged<1593678296
0.00022 SELECT topic_id, posted FROM posts WHERE id=357775
0.00030 SELECT COUNT(id) FROM posts WHERE topic_id=167314 AND posted<1549265301
0.00041 SELECT t.subject, t.closed, t.num_replies, t.sticky, t.first_post_id, f.id AS forum_id, f.forum_name, f.moderators, fp.post_replies, 0 AS is_subscribed FROM topics AS t INNER JOIN forums AS f ON f.id=t.forum_id LEFT JOIN forum_perms AS fp ON (fp.forum_id=f.id AND fp.group_id=2) WHERE (fp.read_forum IS NULL OR fp.read_forum=1) AND t.id=167314 AND t.moved_to IS NULL
0.00028 SELECT id FROM posts WHERE topic_id=167314 ORDER BY id LIMIT 0,25
0.00073 SELECT u.email, u.title, u.url, u.location, u.signature, u.email_setting, u.num_posts, u.registered, u.admin_note, p.id, p.poster AS username, p.poster_id, p.poster_ip, p.poster_email, p.message, p.hide_smilies, p.posted, p.edited, p.edited_by, g.g_id, g.g_user_title, g.g_promote_next_group, o.user_id AS is_online FROM posts AS p INNER JOIN users AS u ON u.id=p.poster_id INNER JOIN groups AS g ON g.g_id=u.group_id LEFT JOIN online AS o ON (o.user_id=u.id AND o.user_id!=1 AND o.idle=0) WHERE p.id IN (357771,357772,357775) ORDER BY p.id
0.00025 UPDATE topics SET num_views=num_views+1 WHERE id=167314
Total query time: 0.00388 s