Forum GLPI-Project

Zinhles

Member

From: NA

Registered: 2019-01-15

Posts: 33

Email notifications customization

Good Day

we are currently in the process of implementing GLPI 9.2.2, i am customising the company emails that are sent by the system to the users.

my challenge is, i am able to customise the body of the emails and enter the structure i need using notification templates. but i cannot remove the below text on the emails:

=-=-=-= To answer by email, write above this line =-=-=-=
--

<my own body of email appears here >

Automatically generated by GLPI 9.2.2

=_=_=_= To answer by email, write under this line =_=_=_=

please assist in directing me on how to remove these lines of text. because even the response by email is not correctly functioning.

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,287

Re: Email notifications customization

switch mailgate off, these lines should disappear.

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GLPI10.0.16 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.3 reports 1.16.0 formcreator 2.13.9, datainjection 2.13.5 fields 1.21.9

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,287

Re: Email notifications customization

not a bug.
duplicates https://forum.glpi-project.org/viewtopic.php?id=167315

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Trouver la panne avant de réparer...
GLPI10.0.16 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.3 reports 1.16.0 formcreator 2.13.9, datainjection 2.13.5 fields 1.21.9