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Good afternoon, I'm having problems with the internal time to resolve. I can not get a user to define a date in the ticket in the internal time to resolve, and upon reaching that date, if the ticket was not resolved, send a notification
I know can do something similar with OLA, but in that case the date is pre-established.
I need the date to be selected manually
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Any way to resolve this? (select manually a date in the ticket, and not recalculate it (ola/sla))
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