Forum GLPI-Project

Victoria84

Member

Registered: 2018-09-22

Posts: 3

My glpi user does not receive notifications when opening a ticket

Hi all,
I need help with a problem.
I'm using the version of glpi 9.3.2 and I have notifications configured to be sent when I open a ticket. I have tried them with the portal and everything goes ok, but when I open a ticket by email, if the sender's mail belongs to a user of glpi, he does not send any notification.
Example: If I open a ticket from my gmail, my email address is stored in my user of glpi, I do not receive notifications, however when I do the same test from my outlook account that does not belong to any user of glpi if I receive notifications.
Could you explain why it happens and how can I solve it?

Thank you.

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: My glpi user does not receive notifications when opening a ticket

Version of GLPI used?
What and how is configured your notification for creating ticket?

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