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#1 2019-01-12 15:18:25

mariopel
Guest
Registered: 2017-11-21
Posts: 11

tickets from anonymous users

How should I do to obtain tickets from anonymous users (users not registered in GLPI)?

version glpi 9.3.3
Allow anonymous ticket creation (helpdesk.receiver) = YES
Allow anonymous followups (receiver) = YES

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#2 2019-01-14 16:45:35

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,027

Re: tickets from anonymous users

Version of GLPI used?
Anonymous user do the ticket with mail collector?


CentOS 6.5 - CentOS 7
PHP 5.6 - PHP 7 - MySQL 5.6  + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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