Forum GLPI-Project

ABglpi

Member

Registered: 2019-01-04

Posts: 14

Notifications are not sent out to watcher, requester

we are into v9.3.1, notification templates are set to send emails to 'administrator','followup author','requester','technician in charge of the ticket','watcher' in that order, however, only admins receive emails (people with Recursive admin profile access), no one else receives any notifications. How to resolve that?
Also, emails are not triggered in real time, only in batches twice or thrice a day. How to schedule the email sender in real time?

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: Notifications are not sent out to watcher, requester

For the second problem:
https://forum.glpi-project.org/viewtopic.php?id=162724
https://forum.glpi-project.org/viewtopic.php?id=165671

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GLPI 9.3.3

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Notifications are not sent out to watcher, requester

Where are define your notification? in root entity? recursively?
Where are created your users?

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

ABglpi

Member

Registered: 2019-01-04

Posts: 14

Re: Notifications are not sent out to watcher, requester

Yes, Notifications are set up at root level (recursive)
Users are first created at root level , then authorization is given to each user to the required entity and mapping with root alone is removed.
Do you think this is causing the problem?

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Notifications are not sent out to watcher, requester

Perhaps if your ticket is created in root entity

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)