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#1 2019-01-03 19:10:48

RussBurden
Member
Registered: 2019-01-03
Posts: 2

Attachment to Email not being added to Ticket by Receiver

I have been troubleshoting this today and the receiver is processing the mail, creating a ticket in GLPI, but the attachment is not being associated with the ticket.  I can however see the attachment in the ./glpi/files/ folder.... _tmp for a csv I tried attaching and in PDF for a pdf I attached.  So the files are there, but I am not sure how to troubleshoot the association to the ticket or if I am missing a setting somewhere.

GLPI 9.3.3
Distributor ID: Ubuntu
Description:    Ubuntu 18.04.1 LTS
Release:        18.04
Codename:       bionic


Any other info that is needed, let me know.

Thanks

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#2 2019-01-05 13:23:08

KKAdmin
Member
From: Germany
Registered: 2010-03-05
Posts: 959

Re: Attachment to Email not being added to Ticket by Receiver

Did you check file permissions ?


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3

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