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I use GLPI v 9.3.2 and Escalade plugin v 2.3.3 either and I cannot find escalation and clone button.
Already try uninstall and reinstall and reactivate the plugin, but still cannot find the buttons.
I only notice there a Escalation menu in Group.
I go to Escalation config in Plugins > Escalation, it looks nothing need to be change.
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Finally I found it by myself.
Open the ticket, then the button is under Linked Items :-D
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