Forum GLPI-Project

iso

Member

Registered: 2018-12-17

Posts: 3

Crete Ticket via Email

Hi There,

We are using GLPI 9.3.3 and how can i configure creating ticket via email.
I configure email notification there is no problem. Notification mails reciving.
I configure Email Server And i can login via my Office365 mail account.
Is there any document to create ticket send mail to helpdesk@mydomain.com

Thank You,
Saban Yildirim

Jean-Christophe

Moderator

Registered: 2007-08-22

Posts: 734

Re: Crete Ticket via Email

What you are looking for is called "Receivers" in the Setup menu.
You can have a look, it is quite self-explaining.

Have a good day :-)

iso

Member

Registered: 2018-12-17

Posts: 3

Re: Crete Ticket via Email

Hi again,

I have problem with setup email like below.

[2018-12-17 11:54:22] glpiphplog.ERROR: Toolbox::userErrorHandlerNormal() in C:\wamp64\www\inc\toolbox.class.php line 657
  *** PHP Warning(2): imap_open(): Couldn't open stream {outlook.office365.com/imap/ssl/novalidate-cert/notls}
  Backtrace :
  :                                                 
  inc\mailcollector.class.php:1259                   imap_open()
  inc\mailcollector.class.php:367                    MailCollector->connect()
  ajax\mailcollector.php:73                          MailCollector->displayFoldersList()
  {"user":"6@XGLPISERV","mem_usage":"0.398\", 8.46Mio)"}

Jean-Christophe

Moderator

Registered: 2007-08-22

Posts: 734

Re: Crete Ticket via Email

You just gave everyone your password...

I don't use Office365 mail but you are in the right direction.
I wouldn't select SSL and NoTLS at the same time. Try removing the NoTLS flag.

iso

Member

Registered: 2018-12-17

Posts: 3

Re: Crete Ticket via Email

Hi Jean-Christophe,

There is no password in my last post. It's just a log.
Actually I can login via my Office 365 mail account. Also I can login via LDAP.
But I set to Recivers. Still it can not create automaticlly when i send mail to helpdesk@mydomain.com.