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Hello,
How can I close a ticket by email?
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any help?
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You can't.
You can change their status to solved, and them set automatic closing time a few days after, though.
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You can't.
You can change their status to solved, and them set automatic closing time a few days after, though.
It would be interesting to be able to do this.
Por cierto, veo que eres de galicia. un saludo desde Madrid.
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How can I change the status via email? I send a label configured in the rules, but it doesn't take me.
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I also have same question. How can I change the status ticket by email?
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