Forum GLPI-Project

citisTech

Member

Registered: 2018-12-04

Posts: 5

Problems receiving emails tickets

We have the 9.3 Glpi in use.
We receive incident notifications correctly, they are assigned to the corresponding entity.

The problem is with a Synology NAS, when they send an email to the corresponding address, never enter as an incident.
And nothing in the logs.

If we force the recovery manually, he keeps thinking for a long time, the popup does not come out saying that they have entered or that they have been refused, and he does not do anything.

With other e-mails, we get the accepted or not.

Any clue where the problem is?

Thank you

Tigul

Member

From: Nord

Registered: 2013-01-07

Posts: 34

Re: Problems receiving emails tickets

Hello !

Have you enable "Allow anonymous ticket creation" in "Setup ==> General ==> Assistance" ?

Regards,

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Prod 1: GLPI 0.90.3 / Ubuntu 14.04.5 LTS / PHP 5.5.9 / Apache 2.4.7 / MySQL 5.5.3
Test: GLPI 9.3.1 / Ubuntu 14.04.5 LTS / PHP 5.5.9 / Apache 2.4.7 / MySQL 5.5.3

citisTech

Member

Registered: 2018-12-04

Posts: 5

Re: Problems receiving emails tickets

yes it is enabled.

Seems like the emails not processed are sended to MailGate Blacklist.

But the question that i have now,

where is that Blacklist?

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Problems receiving emails tickets

Setup > Rules > Blacklist

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)